35 Things Learned in 35 Years # 23
I love to fly. I have friends who are pilots, and have flown with them in small planes on numerous occasions. Today’s lesson was learned from pilots, but has served me well in the entertainment business.
Every time a plane takes flight, it has to be perfect from a safety standpoint. 100% safe; if it’s only 98%, the plane must stay on the ground. A little thing like a loose connection could cause a tragic accident. So a pre-flight safety check must be performed before each and every take-off.
And every pilot keeps a “Squawk list.” If he notices an unusual noise or vibration, or that a light bulb is burned out on an instrument, he writes it on the list. Each item that needs attention is called a “squawk.”
And every squawk must be investigated and repaired, before the plane flies again.
This is a great way to maintain anything. With sound, lighting, and video systems, there are many little things that could go wrong. One bad cable could spoil a presentation. So we began tracking “squawks” at PM Celebrations.
By keeping equipment impeccably maintained, and replacing gear as technology improves, we are able to maintain our perfect 100% service record: we have never had an event that started late, or was delayed by a technical malfunction. Never.
In 35 years, we have certainly experienced technical difficulties! But because of redundant systems, the show always goes on, without a delay.
But we don’t have many technical problems, because paying attention to the squawks prevents them from happening in the first place.
It’s part of “the PM Celebrations Difference.”